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This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. If you don't have Bill Pay enabled with your bank, but the status in Quicken is On, you will need to turn it off. In the Bill Pay tab, review if the Bank Bill Pay status is set to On.In the Account Settings screen, click Bill Pay.

Click the Settings button in the bottom right corner.

Open the register for the affected account.Make sure that your account settings in Quicken match the services currently provided by your financial institution. If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error.

Note: You may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to the issue with the bank's server that Quicken uses to connect. Incorrect or outdated login credentials.Online services are activated incorrectly.These errors indicate Quicken did not receive the expected response from the bank. Updating transactions involves Quicken requesting information from your bank and the bank responding with valid information. If the problem persists, continue with the information below. If there are no alerts in the Community, wait 24 hours and try updating your account the next business day. When receiving an OFX 16503 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages.

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